Terms and Conditions

1.⁠ ⁠Booking & Confirmation

•⁠ ⁠All bookings are subject to availability.
•⁠ ⁠A booking is confirmed only after confirmation via phone, WhatsApp, email, or website.
•⁠ ⁠Customers must provide correct pickup location, date, time, and contact details.

2.⁠ ⁠Pricing & Payments

•⁠ ⁠Prices are based on distance, time, vehicle type, and route.
•⁠ ⁠Prices may change due to fuel price changes, road conditions, tolls, or customer route changes.
•⁠ ⁠Payments can be made by cash, bank transfer, online payment gateway, or other agreed payment methods.
•⁠ ⁠Full payment or advance payment may be required for airport transfers, long-distance trips, or tour bookings.
•⁠ ⁠Online payments are securely processed through certified payment gateway providers.

3.⁠ ⁠Waiting Time

Free waiting time:

•⁠ ⁠Airport pickup: up to 60 minutes
•⁠ ⁠City / hotel pickup: up to 15 minutes

Additional waiting time will be charged per hour.

4.⁠ ⁠Cancellation Policy

•⁠ ⁠Cancellations must be informed in advance.
•⁠ ⁠Cancellation charges:

Less than 12 hours before pickup: up to 50% of booking value

No-show: 100% charge

•⁠ ⁠Advance payments are non-refundable for no-shows.

5.⁠ ⁠Changes to Booking

•⁠ ⁠Changes to pickup time, route, or destination must be informed in advance.
•⁠ ⁠Additional charges may apply for changes made after the trip starts.

6.⁠ ⁠Online Payment Security

•⁠ ⁠All online payments are processed via secure third-party payment gateways.
•⁠ ⁠The company does not store customer card or banking details.
•⁠ ⁠Customers must ensure payment details are correct when making transactions.

Privacy Policy

We respect customer privacy and protect personal information.

Information We Collect.

We may collect:

•⁠ ⁠Name
•⁠ ⁠Phone number
•⁠ ⁠Email address
•⁠ ⁠Pickup/drop locations
•⁠ ⁠Payment details required for booking confirmation

Use of Information

Customer information is used only for:

•⁠ ⁠Booking confirmation
•⁠ ⁠Customer communication
•⁠ ⁠Service improvement
•⁠ ⁠Payment processing

Data Protection

•⁠ ⁠Personal data is kept confidential.
•⁠ ⁠Information is not sold or shared with third parties except when required for payment processing or legal purposes.

Payment Information

All online payments are processed through secure payment gateway providers. We do not store sensitive card or banking information.

Refund Policy

•⁠ ⁠Refund requests must be made through official communication channels.
•⁠ ⁠Refund approval depends on cancellation timing and service conditions.
•⁠ ⁠Refunds for eligible cancellations will be processed after review.
•⁠ ⁠Refunds will be credited back to the original payment method used to make the payment.
•⁠ ⁠Processing time for refunds may vary depending on the payment provider or bank.